Optum Rx

Objective
To streamline 60+ pages into a six-page member resource section to help members better navigate their portal.

Result

A clear, consistent user experience that encourages members to make the most of their health care portal. 

My role

• Collaborated with the product owners, designers and developers to address business and user goals.

• Wrote clear, user-friendly copy that simplified the member experience.

• Ensured adherence to Optum Rx brand and style guidelines as well as accessibility requirements.