Optum Specialty Pharmacy

Project: Sign in or register landing page

Objective:
To increase engagement based on user research that addressed visitor confusion.

Result: Clear, plain-language copy funneled site visits to the appropriate page. The changes led to an increase in registration and an improvement in NPS.

My role

  • Collaborated with the product owners, designers and developers to research, create and optimize landing page.

  • Wrote clear, user-friendly copy that simplified the user experience and minimized confusion about specialty medication.

  • Ensured adherence to brand and style guidelines as well as accessibility requirements.

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Optum Rx

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Genoa Healthcare