Optum Specialty Pharmacy
Project: Sign in or register landing page
Objective: To increase engagement based on user research that addressed visitor confusion.
Result: Clear, plain-language copy funneled site visits to the appropriate page. The changes led to an increase in registration and an improvement in NPS.
My role
Collaborated with the product owners, designers and developers to research, create and optimize landing page.
Wrote clear, user-friendly copy that simplified the user experience and minimized confusion about specialty medication.
Ensured adherence to brand and style guidelines as well as accessibility requirements.